✔️ Drawing/editing documents, drops, PSD templates. KYC/AML Verification

[20]

◆ How to send source files correctly – a quick guide

‣ Sometimes the process slows down not because the task is difficult, but because the materials were sent “as they are”.
This short guide helps avoid rework and speeds everything up.

◇ Why it matters
Compressed photos, missing details, screenshots and odd angles lead to delays and repeated corrections.
Correct source files = faster start and fewer clarifications.

◇ How to send photos, documents and scans without compression

▪ From phone (iOS/Android):
📎 Clip → File → choose the document from “Files”

▪ From PC (Windows/macOS):
📎 Clip → Document → Send

▪ Alternative:
📎 Clip → From Gallery → enable “HD Photo”

◇ What counts as correct source files

▪ Originals without compression or quality loss
▪ Photos without glare, shadows or heavy filters
▪ Documents in proper resolution (not screenshots)
▪ All data sent as text, not “read it from the photo”
▪ If a photo must be replaced — send *all* originals, not a cropped fragment

◇ What counts as incorrect

▪ Screenshots instead of documents
▪ Photos sent from gallery without HD mode
▪ Over-compressed images
▪ Odd angles: “from below/sides”, overexposed or too dark
▪ Cropped files where important details are missing

◇ Bottom line
Send your source materials following this guide — it removes unnecessary back-and-forth and speeds up the entire workflow.

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[20]

◆ Fixes or New Work – where the line is drawn

‣ Clients often think they need to «fix just a little thing», but in reality it may require a full rebuild of the document. To avoid misunderstandings, here are the clear rules.

◇ What counts as fixes

▪ slight color adjustment or softening a glare
▪ removing a small artifact
▪ correcting a single text field
▪ applying the correct font or alignment
▪ replacing a photo if the new source files have the same quality

These are quick adjustments that do not require rebuilding the entire document.

◇ When it becomes new work

▪ full change of data (name, date of birth, address)
▪ changing the country or type of document
▪ switching to another format or new platform requirements
▪ providing new source files of lower quality
▪ trying to «tweak» weak materials instead of reshooting
▪ completely new KYC or a new client profile

In these cases the document is created from scratch. It's safer and faster to produce a new file than to attempt repairing an unsuitable one.

◇ Summary

If fixes do not affect the structure – they are done quickly.
If the foundation changes – it is always new work. This keeps the result clean and protects both you and the service.

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[20]

◆ What a Perfect Request Looks Like – a template that saves time

‣ A fast result often depends not on the complexity of the task, but on *how* the request is structured.
A correct format reduces the workload by 2–3 times and eliminates unnecessary clarifications.

◇ Perfect Request

▪ Document country: «DE»
▪ Document type: «ID-Karte»
▪ Purpose: verification on the platform
▪ Platform requirements: JPG format, front-facing photo, no glasses
▪ Data for rendering: name, date of birth, address (strictly as text)
▪ Source materials: high-quality face photo and clean signature
▪ Deadline: until 22:00 MSK
▪ Additional: whether a drop is needed / if duplicates are required

A request like this gives us complete information and allows us to start immediately – without pauses, revisions or clarification loops.

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[20]

◆ When a drop is required – and when it isn’t

‣ Many clients try to “add a drop for extra safety”, but in reality a drop is needed far less often than people think. Here is the clear logic that saves time and prevents mistakes.

◇ When a drop IS required

▪ the platform verifies the user’s residential address
▪ ZIP, state or city confirmation is required
▪ additional photos “in the environment” are requested
▪ extended KYC is used
▪ strong geo-validation is part of the process

If the platform must confirm that a person is physically located in a specific country or region – a drop is mandatory.

◇ When a drop is NOT required

▪ the document is uploaded only for basic verification
▪ the platform does not request an address
▪ only a standard ID/passport rendering is needed
▪ no selfie-checks or “background photos” are required
▪ the verification flow is simplified

In most tasks, a drop is unnecessary and correct source materials are enough.

◇ Summary

It’s not about “extra safety”, but about the **requirements of your platform**. They always define whether a drop is needed.

› If you’re unsure – write to us, we’ll check the requirements and tell you exactly what’s needed.

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[20]

◆ How to Take Correct Document Photos – a short and precise guide

‣ A proper photo saves time and reduces the chance of revisions. Below is the essential set of rules that always works.

◇ How to take a correct photo

▪ face strictly front-facing – no tilts or head turns
▪ neutral background: white or light grey
▪ even lighting – no shadows, highlights or overexposure
▪ no filters, HDR, retouching or “beauty” effects
▪ remove glasses, caps, hoods and accessories
▪ hold the camera at eye level
▪ use the highest possible resolution
▪ send photos without compression (via “File” or “Document”)

◇ Signature

▪ black pen, white sheet
▪ shot from above, clean, without glare or shadows

◇ Summary

Clean source photos + a clear task description = a fast start without additional clarifications.

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[20]

◆ Case of the Day – precise adjustment to match platform requirements

‣ A short but telling example. The client sent a Dutch passport, and at first it seemed the task was simply to adjust the location data to match the platform’s rules.

◇ What we found in reality

▪ besides location, the platform was validating the issue date format
▪ the passport photo was taken at an angle – perspective correction was required
▪ the background was uneven, with fabric texture that automated checks can easily detect
▪ the MRZ zone contained characters that could not be left untouched after changing the data

◇ What we did

▪ aligned the document to a proper grid – perspective and geometry
▪ recalculated and updated the MRZ zone using our internal algorithm to avoid validation conflicts
▪ normalized the background to a clean, neutral value
▪ synchronized data in the hidden fields that the platform cross-checks automatically
▪ adapted the location block to the required region and verification format

After these adjustments the document passed upload on the first attempt.
The client received a clean, accurate and technically correct result.

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[20]

◆ The rules overview is behind us – what’s next?

‣ In recent posts we covered the essentials: how to structure a request, what source materials are needed, where the line is between fixes and full new work, when a drop is required, and how to avoid breaking the process from the very first step.

Now you have a clear baseline of how we operate and what helps the verification flow stay fast and clean.

Next comes case studies, real-world breakdowns, new sections and a bit of Diamond Service’s “internal kitchen” – without noise, clutter or empty talk.

💠 Stay with us – the most interesting part is ahead.
If you need elite rendering – you already know where to write.

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[20]

◆ Two weeks of rules – now it’s your turn to vote

‣ For the past two weeks we’ve been breaking down the core rules of the service – from source materials to drops, edits and casework. Now it’s important to understand how useful this format was *for you*.

A short poll is now live in the Diamond Service info channel on Telegram:  
should we continue the Rules series, make it a permanent feature, or shift fully into case studies and practical breakdowns?

Choose the option that fits you best – your vote will shape the direction of our next posts.

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[20]

◆ While we prepare new content – it’s the perfect moment to solve your tasks with a benefit

‣ Today is an ideal opportunity to close your requests quickly and without extra loops.  
If you need precise document recreation, clean edits, KYC assistance or help with a complex case – we can jump in immediately.

◇ What you receive with Diamond Service:

▪ technically flawless documents with no graphic-editor traces  
▪ full confidentiality and a no-questions-beyond-necessary approach  
▪ correct synchronization of all data and MRZ  
▪ honest timelines and transparent pricing logic  
▪ support in tasks where accuracy and technical precision matter

◆ A 10% discount on all services is valid **only until the end of today**.  
Applies to any task – from minor edits to full document creation.

‣ If you need results done properly – message us. We start without delays.

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[20]

◆ Top-5 hidden issues that break verification

‣ Many people assume that if a document “looks fine”, it should pass.  
But KYC algorithms catch what the human eye usually misses.

◇ Five technical problems that most often cause a failed check:

▪ camera noise or slight blur – MRZ and microtext become unreadable  
▪ incorrect ICC color profile added during export  
▪ MRZ not synchronized with data – a single mismatch can trigger denial  
▪ wrong document proportions – the system flags the file as altered  
▪ background texture or noise – OCR may interpret it as manipulation

◆ Want us to check your document for these issues before you upload it?  
Message us – we’ll show you what needs fixing.

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